From Johannesburg, SAA’s hub, the national carrier of South Africa flies to 15 destinations covering domestics and regional routes in Africa, and the major international cities of São Paulo, Brazil and Perth, Australia. The airline emerged out of business rescue in 2021 and has since been progressively expanding its route network and overhauling its fleet to better serve its customers and leverage new market opportunities. SAA marks its 90th anniversary in 2024. From its first flight in February 1934, SAA has welcomed the world to South Africa by showing off the warm generous heart of the country.
SAA’s brand has become synonymous with excellence – 14 Skytrax awards acknowledging SAA as the best African airline and Africa’s first 4-star airline – thanks to its relentless focus on customer service, safety, and innovation. Becoming the best airline in Africa does not happen overnight. SAA has nearly a century of being at the forefront of African aviation, which makes it a world class airline.
Africa’s Leading World-Class Airline.
To deliver commercially sustainable world-class air passenger and aviation services in South Africa, the African continent and to our tourism and trading partners
CUSTOMER FOCUSED – Striving to meet the unique needs of our customers (internal and external) by tailoring each interaction to suit their needs.
ACCOUNTABILITY – Taking responsibility for individual and team actions, decisions and results by establishing clear plans and goals and measuring our progress against them.
INTEGRITY – Practicing highest standards of ethical behaviour in all our work and maintaining credibility by ensuring our actions match our words.
SAFETY – Living our safety philosophy by striving for zero safety incidents through proper training, work practice, risk management and adherence to safety regulations at all times.
EXCELLENCE IN PERFORMANCE – Setting goals beyond the best, reinforcing high quality performance standards and achieving excellence by implementing best practices.
VALUING OUR PEOPLE – Committing to their satisfaction, development, and well-being, by treating them with respect, dignity and fairness.
South African Airways (SAA) is a multi-award winning airline based in Johannesburg, South Africa, serving 38 destinations globally. We are a key contributor to South Africa’s GDP, accounting for about 9.2bn.
This makes us an important part of the economy and a cornerstone of our nation’s future success. SAA was established on 1 February 1934, when the South African government took over the assets and liabilities of Union Airways.Over the next 80 years, we worked hard as an organisation to overcome historical challenges and move with the times. Today, we are a proud member of the Star Alliance group and an aviation force to be reckoned with.
As Africa’s most awarded airline, we are proud of our many accolades. These votes of confidence inspire us to reach greater heights. During the last couple of years, South African Airways was awarded with:
Airways Park, Jones Road
OR Tambo Airport
Kempton Park
1627
Website Queries
Email Address:webhelp@flysaa.com
Email Address: Reservationsjnb@flysaa.com
Or give us a call:
Tel: +27 11 978 1111 or 0861 606 606 (sharecall in SA only)
Office Hours: Daily, 06h00 to 22h00 (GMT)
Open weekends and South African Public Holidays
Email Address: SAAcustomerservice@flysaa.com
Twitter: @flysaa_care
Office Hours: Weekdays, 08h00 – 16h30 (GMT)
Closed weekends and South African Public Holidays
Email Address: voyager@flysaa.com
Or give us a call:
Tel: +27 11 978 1234
Office Hours: Weekdays, 07h00 to 21h00 (GMT)
Saturdays, Sundays and South African Public Holidays 08h00 – 14h00
(Lost/damaged)
Email Address: Baggageservices@flysaa.com
Or give us a call:
Tel: +27 11 978 3733
Office Hours: Daily, 06h00 to 19h00 (GMT)
Open weekends and South African Public Holidays
Email Address: OnlineRefunds@flysaa.com
Or give us a call:
Tel: +27 11 978 1786
Office Hours: Weekdays, 08h00 to 16h30 (GMT),
Closed weekends and South African Public Holidays
Email Address: SAACargoReservations@flysaa.com
Or give us a call:
Tel: +27 11 978 3366
Office Hours: Weekdays, 07h00 to 19h00 (GMT)
Saturdays and Sundays, 07h00 to 14h00
Public Holidays, 07h00 to 14h00