South African Airways

SOUTH AFRICAN AIRWAYS

From Johannesburg, SAA’s hub, the national carrier of South Africa flies to over 35 destinations across Africa, the Middle East, Asia, Europe, Australia and North and South America. From our first flight in February 1934 we have welcomed the world to South Africa by showing off the warm generous heart of the country.

 

We have become a global airline whose excellence – 14 Skytrax awards acknowledging us as the best African airline and Africa’s first 4 star airline – has been built a dedication to excellence and embracing innovation. Becoming the best airline in Africa does not happen overnight. We have more than 80 years of excellence and innovation to draw on.

Our Vision, Mission, Objectives and Values
OUR VISION

Africa’s Leading World-Class Airline.

OUR MISSION

To deliver commercially sustainable world-class air passenger and aviation services in South Africa, the African continent and to our tourism and trading partners

OUR OBJECTIVES
  • Support South Africa’s National Developmental Agenda.
  • Achieve  and maintain commercial sustainability.
  • Provide excellent customer service.
  • Achieve consistent, efficient and effective operations.
  • Foster performance excellence.
OUR VALUES

CUSTOMER FOCUSED – Striving to meet the unique needs of our customers (internal and external) by tailoring each interaction to suit their needs.

ACCOUNTABILITY – Taking responsibility for individual and team actions, decisions and results by establishing clear plans and goals and measuring our progress against them.

INTEGRITY – Practicing highest standards of ethical behaviour in all our work and maintaining credibility by ensuring our actions match our words.

SAFETY – Living our safety philosophy by striving for zero safety incidents through proper training, work practice, risk management and adherence to safety regulations at all times.

EXCELLENCE IN PERFORMANCE – Setting goals beyond the best, reinforcing high quality performance standards and achieving excellence by implementing best practices.

VALUING OUR PEOPLE – Committing to their satisfaction, development, and well-being, by treating them with respect, dignity and fairness.

SAA JOURNEY

South African Airways (SAA) is a multi-award winning airline based in Johannesburg, South Africa, serving 38 destinations globally. We are a key contributor to South Africa’s GDP, accounting for about 9.2bn.

 

This makes us an important part of the economy and a cornerstone of our nation’s future success. SAA was established on 1 February 1934, when the South African government took over the assets and liabilities of Union Airways.Over the next 80 years, we worked hard as an organisation to overcome historical challenges and move with the times. Today, we are a proud member of the Star Alliance group and an aviation force to be reckoned with.

ACHIEVEMENTS

As Africa’s most awarded airline, we are proud of our many accolades. These votes of confidence inspire us to reach greater heights. During the last couple of years, South African Airways was awarded with:

  • Sunday Times Generation Next Awards – Coolest Domestic Airline (3 consecutive years)
  • Sunday Times Top Brands 2014 – Domestic Airline
  • Skytrax – Best Airline in Africa (13 consecutive years)
  • Skytrax – Best Staff Service in Africa (4 consecutive years)
  • Skytrax – 4-Star Rating Retention
  • Skytrax – World Travel Awards – Africa’s Leading Airline (21 consecutive years)
  • Skytrax – World Travel Awards – Sawubona: Africa’s Leading In-flight Magazine
  • Skytrax – Ask Afrika Orange Index – Industy Leader: Africa
  • Skytrax – STAT Times – African Cargo Airline of the Year (2013)
  • SAA and Mango hold the number one and two successive spots as South Africa’s most on-time airlines

CONTACT DETAILS

SAA HEAD OFFICE

Airways Park, Jones Road
OR Tambo Airport
Kempton Park
1627

 

Website Queries
Email Address:webhelp@flysaa.com

RESERVATIONS

Email Address: Reservationsjnb@flysaa.com

Or give us a call:

Tel: +27 11 978 1111 or 0861 606 606 (sharecall in SA only)

Office Hours: Daily, 06h00 to 22h00 (GMT)

Open weekends and South African Public Holidays

CUSTOMER SERVICE

Email Address: SAAcustomerservice@flysaa.com

Twitter: @flysaa_care

Office Hours: Weekdays, 08h00 – 16h30 (GMT)

Closed weekends and South African Public Holidays

VOYAGER

Email Address: voyager@flysaa.com

Or give us a call:

Tel: +27 11 978 1234

Office Hours: Weekdays, 07h00 to 21h00 (GMT)

Saturdays, Sundays and South African Public Holidays 08h00 – 14h00

BAGGAGE SERVICE

(Lost/damaged)

Email Address: Baggageservices@flysaa.com

Or give us a call:

Tel: +27 11 978 3733

Office Hours: Daily, 06h00 to 19h00 (GMT)

Open weekends and South African Public Holidays

REFUNDS

Email Address: OnlineRefunds@flysaa.com

Or give us a call:

Tel: +27 11 978 1786

Office Hours: Weekdays, 08h00 to 16h30 (GMT),

Closed weekends and South African Public Holidays

CARGO

Email Address: SAACargoReservations@flysaa.com

Or give us a call:

Tel: +27 11 978 3366

Office Hours: Weekdays, 07h00 to 19h00 (GMT)

Saturdays and Sundays, 07h00 to 14h00

Public Holidays, 07h00 to 14h00